Frequently Asked Questions – The Panda Club

FAQ

 Why choose The Panda Club?

We believe in the open-source community and believe that WordPress should be available and affordable to all. Unfortunately, premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young. We are providing a third way by redistributing the code without any unneeded extras.

 How many sites can I use the plugin or theme on?

As many as you like. The plugins and themes are GPL license so you can use them as often as you like on as many sites as you like. Got a friend who’s building a site? Go share them with your friends. Seriously, there are no catches.

 How can you offer the products at such low prices?

All WordPress and Joomla items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so.

Your membership or individual purchase(s) to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you. Our ‘about us’ page explains things in more detail.

 Is support included? or Do The Panda Club Provide Support?

Not. But We provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author (a link is provided on the product page) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask us for paid help.

Not offering support is how we can offer the products at a discounted price.

 Are there any restrictions on the number of downloads?

No, you can download Unlimited files.

 Are these 100% genuine products?

Yes, 100%. We have active subscriptions to all the authors of the products featured on our website. We just download from them and redistribute to you. The downloads are not altered in any way.

 Do you provide updates to the products?

Yes. As soon as we are notified about an update, we go and download it from the author and update it on our site. We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

 Getting issues while downloading?

We will recommend you to use VPN for downloading. We are using Mega.nz for cloud storage and it is apparently partially blocked in India.  Download Windscribe VPN.

 Getting issues while installing files to WordPress?

First, extract the file and install the theme and plugin file only. then upload the .zip file only

If still facing issues just delete the thepanda.club.txt file.

 Can I get a refund or money back?

No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s no way to ‘return’ it. So all payments at The Panda Club are non-refundable and any request or dispute will be rejected without any communication. Though we can assure you of the best possible 24*7 access to our website, sometimes downtime can happen which may hamper services.

 Can I request a theme or plugin via your site?

If it’s GPL then we can try! Drop us a line using Request Form and let us know what item(s) you would like to add to our directory. We try and bring new items into the site each month based on how many users are requesting the item. Look forward to hearing from you.

 An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?

Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available.

 Do The Panda Club Provide License Keys?

We can’t and won’t provide/lease/release/resell license keys. All the products offered on this website are licensed under the GNU GPL License. You do not need any license keys to use them in as many of the projects you need. These plugins and themes only require license keys to get automatic updates or support from their authors.

 Can I use a download manager?

We would recommend that you do NOT use a download manager to download files. Download managers send multiple requests and create multiple connections to the server in a short space of time. The server has no way of knowing that the traffic is generated by the software and so each request will count as a download and may result in you exceeding any download limits that are in place.

 How to hide plugin updates and license activation warnings on my WordPress website?

You can use this plugin WP Hide Plugin Updates and Warnings ( Very useful )

 I’ve created a ticket, how long you respond to it?

We will reply to your ticket within 24 hours (In rare cases, can be longer) and only in business day (Monday – Friday)

Any unanswered questions? Contact Us